Frequently Asked Questions
What is Churla.com?
Churla.com is your ultimate destination for all things fun and fabulous! Dive into a world of excitement, where cool toys and collectibles come to life in the most delightful way. Our mission is simple: if it’s something fun, you’ll find it right here.
Are your products authentic and licensed?
Yes, all of our collectibles are sourced from reputable manufacturers and distributors who only sell and carry officially licensed products. We take great care to ensure the authenticity and quality of the items we offer.
How often do you restock popular items?
We strive to restock popular items as soon as they become available. That said, that’s dependent on both product demand and manufacturer availability. We recommend that you check our website regularly for updates on restocked items.
What currency are your products listed in?
All products are listed in US dollars.
Can I return or exchange my order?
Unfortunately, due to the nature of collectibles as a product, we do not allow exchanges or returns of items. That said, contact us & we’ll do our best to help you out. In the case that we do approve an exchange or return, the buyer will be responsible for the return shipping cost. Please note, all requests must be done within 7 days of receipt of product.
Got charged IMPORT DUTIES/TAXES on my order, can I get this reimbursed?
Churla.com is not responsible for any import duties or taxes charged on orders after they have been shipped. These charges are made when your order reaches your country and are not predetermined before we ship. We are not responsible for these charges nor do we reimburse these charges. If an item can’t be shipped and is sent back to us, we are only able to issue a refund upon successfully receiving the order back.
What do I do if my order arrives damaged?
Sometimes despite our great efforts, an item may arrive damaged. If that’s happened to you, we profusely apologize that’s happened. Your satisfaction is important to us, and we want to make sure we resolve this issue for you promptly.
Here are the steps to take if your order is damaged:
- Document the Damage: As soon as you receive your order and notice any damage, it’s essential to document it. Take clear photos of the damaged items and packaging. These photos will be valuable for both our records and any potential claims with the shipping carrier or insurance.
- Contact Customer Support: Reach out to our customer support team as soon as possible. Provide them with your order number, a description of the damage, and the photos you took. You can typically contact customer support through our website or the contact information provided on your order confirmation.
- Follow Instructions: Our customer support team will guide you on the next steps to resolve the issue. This may include returning the damaged items, receiving a replacement, or getting a refund. Be sure to follow their instructions carefully.
- Keep All Packaging: Retain all packaging materials, including the box and any packing materials, until the issue is resolved. Some carriers may require an inspection of the packaging as part of the claims process.
- Review Our Return Policy: Familiarize yourself with our return and refund policies, which can vary depending on the nature of the damage and the specific products involved. These policies should be outlined on our website or in the documentation provided with your order.
- Be Patient: While we aim to resolve issues promptly, the process may take some time, especially if we need to coordinate with the shipping carrier or investigate the cause of the damage. We appreciate your patience and will work diligently to find a satisfactory resolution.
Please know that we take damaged orders seriously, and our goal is to make sure you receive the products you ordered in excellent condition. Your cooperation in documenting the damage and following the steps outlined above will help us expedite the resolution process and ensure your satisfaction.
I’m still not sure!
Can’t find something you’re looking for? Have other questions to ask? Interested in doing wholesale? Please feel free to contact us at firstname.lastname@example.org & we’ll do our best to help you out.